Refund policy

Refund & Returns Policy

We want your experience with Bonnie Z – Happy Sales to feel easy, fair, and human.

Physical Products

We offer a 30-day return policy on eligible physical products.

To be eligible for a return:
• Your item must be unused and in its original condition
• Packaging should be intact where possible
• Proof of purchase is required

To request a return, please contact:
BBonnieZ@outlook.com

Return Address:
PO BOX 195
LILYDALE VIC 3140
AUSTRALIA

Please do not send items back without contacting us first.

Return Shipping

Unless the item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us as soon as possible with photos so we can make it right.

Exchanges

The easiest way to exchange an item is to request a return and place a new order once the return is approved.

Digital Products

Due to the nature of digital products, all ebook, downloadable, and digital purchases are final.

No refunds will be provided on digital products once purchased.

European Union Customers

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days under EU consumer protection laws.

Refund Timing

Approved refunds are processed back to the original payment method within 10 business days.

Depending on your bank or payment provider, processing times may vary.

Questions?

Contact:
BBonnieZ@outlook.com